Abstract – AOCRJ-V5I2P5

Common English Syntactic Mistakes by Arabic Speaking Learners

Hajara Sani Abubakar
The Federal Polytechnic Bauchi Department of Hospitality Management, Nigeria

Abstract:
Hospitality industry is one of the fragile and sensitive establishments which cater for people’s wants, needs and desire when they are away from their usual domicile. The industry is people – service – oriented which requires hospitality industry ethical standard and professionalism in bid a treat guest comfortably and feel at home by a receptionist; However, poor service delivery and low patronage has in recent time undermine the profitability and sustainability of hospitality business in the state due to unqualified and trained staff. Poor remuneration, terms and condition of employment has also incapacitate most employee’s productivity. This paper examines the role of front office operation as the nerve centre in the hotel industry. Secondary and observation method were used in gathering cogent and relevant information for this research work. The paper concludes and recommends workable ideas that will promote ethical standard and professionalism that can boost tourist patronage to hotel industry in Nigeria and beyond.


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Courtesy Peter Suber

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