Abstract – AOCRJ-V5I2P2

Developing Citizens’ Trust towards Successful Adoption of
E-Government: an Empirical Study from Saudi Arabia

Latifa Alzahrani
Brunel Business School, Brunel University London, UK

Dr. Wafi Al-Karaghouli
Brunel Business School, Brunel University London, UK

Prof. Vishanth Weerakkody
Brunel Business School, Brunel University London, UK

Abstract:
Despite the significant influence of citizens’ trust towards successful adoption of e-government, the majority of research studies investigating trust in e-government focus only on technology and government agencies. This research provides a deep understanding of the concept of trust in e-government by investigating the influence of technology, government agencies, risk, citizens’ characteristic. Structure Equation Modelling PLS-SEM is utilized to analyse the collected data and to test the proposed hypotheses. The findings of the study reveals the positive and significant impacts of both technical factors and citizens’ characteristic while factors related to government agencies and risk provide negative impacts in trust in e-government. Also, this paper identifies effective strategies that government need to develop citizens’ trust on their online services. Research contributions and limitations are also discussed in the end of the paper.

Keywords: E-government, Citizens’ Trust, Risk, Individual Characteristic, Technology, Government Agencies


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