Abstract – AOCRJ-V4I1P4

Impact of Job Characteristics on Turnover Intentions:
A study of the Front Line Employees in Commercial Banks

Mansoor Nisar Mughal

Abstract:
This study investigates the impacts of job characteristics on the turnover intention of frontline service employees in commercial banks of Pakistan. Previous studies have investigated the link between job complexity, employee creativity and an index measure of job characteristics. In this study a component-wise approach is followed to study the impact of each job characteristic on the turnover intention of employees. By using this approach numerous limitations are overcome like only reliance on intrinsic motivation rationale. In addition, this research is conducted on the commercial banks, whereas past research has focused primarily on other settings. This study shows different results concerning earlier partially unexplored relationship of job characteristics and employee turnover intention. For this correlational research Convenience Sampling technique was used, the target group was “frontline employees” of commercial banks. Initially 400 frontline service employees of 07 different commercial banks were selected for this research study. Descriptive statistical analysis showed the description of the respondents and Pearson Product Moment Correlation demonstrated relationship among variables. Furthermore, the results show that job characteristics impact turnover intentions of the frontline employees. Results also point out that component-wise approach is helpful for managers/practitioner for prioritizing efforts. In particular, the results also shows that to reduce employee turnover intention managers should consider increasing employee skill variety, task identity, task significance, job autonomy, and feedback. However, it is also very important to discover the right balance among job characteristics.


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